| 1. Registration of an accommodation is carried out after the guest presents a civil passport or another identification document and makes 100% payment for the entire period of stay in SunRay Hotel Complex |
| 2. Check-in time (accommodation) is 14:00, check-out time (estimated time) is 12:00 local time. |
| 3. Cancellation without payment - one day from the announced date. With advance payment, free cancellation up to 24 hours before arrival. If canceled later or in case of no-show, 100% of the first night will be charged. |
| 4. Payment for the stay is carried out in accordance with the applicable rates for the duration of the stay at the hotel, for the entire declared period. |
| 5. The stay of children under the age of 10 years with parents is not to be additionally paid. Children 11-18 years old are paid at a special rate. |
| 6. Early check-in and late check-out are paid extra in the amount of 50% of the cost. |
| 7. A guest may extend his stay by prior arrangement and subject to availability at the hotel only. |
| 8. Changes of the agreed date and time of check-out must be notified to the hotel reception, no later than 24 hours before the estimated time. |
| 9. In case of early check-out or in case of no-check-in, the refund is subject to the condition that the guest announces his decision to the hotel reception no later than 48 hours in advance. |
| 10. The territory of the hotel complex is under 24-hour security. |
| 11. In the interests of our own safety, we recommend not inviting unfamiliar people to your cottage. |
| 12. Your guests who are not staying at the hotel must register and pay for their stay or leave SunRay Hotel Complex after 22:00. |
| 13. Please take care of the property of the complex. In case of intentional /unintentional damage/loss of property of the complex, payment is charged according to the approved price list. |
| 14. Please keep valuables in the safe of the cottage. |
| 15. Please respect other guests, do not be loud on the terraces of cottages after 23:00. |
| 16. It is forbidden to smoke tobacco products, as well as electronic cigarettes and hookahs in the premises of the restaurant and cafe-bar. It is forbidden, except for specially designated places, smoking of tobacco products in the premises of the hotel complex, including in cottages. Responsibility for this violation is provided for by the Article 1751 of the Code of Ukraine on Administrative Offenses and entails the application of appropriate sanctions to the violator. |
| 17. It is necessary to observe the fire safety rules (do not leave the kindled fireplace in the cottages unattended). It is forbidden to store flammable and explosive substances. |
| 18. Leaving the cottage, in order to prevent property damage, meaningless energy consumption, in the name of personal safety, please close the water taps, close the terrace, pull out the light card from the energy pocket, make sure that your key is not left in the cottage. |
| 19. On the day of checking out, arrange your check out and final payment for the services provided, please contact the hotel reception 30 minutes before the estimated time. |
| 20. It is allowed to keep dogs of decorative breeds on the territory of the complex, including in cottages. |
| 21. In the summer time, the use of the beach until 9:00 and after 19:00 is strictly prohibited. |
| 22. The use of the indoor pool in the SPA zone is allowed from 9:00 to 21:00 (for residents), until 19:00 (for guests not living in the complex). |
| 23. Guests can use free parking on the territory of the complex. The administration is not responsible for the valuables left by guests in cars. |
| 24. After check-out, the services of the SPA-complex until 14:00 are free, after 14:00 - according to the price list. |
| 25. For regular guests there is a discount loyalty system. |
