Rules of stay

1. Registration of the settlement is carried out after the Guest presents a passport or other identification document and makes a 100% payment for the entire period of stay at the SunRay Group.
2. Check-in time (settlement) is 2:00 PM, check-out time (check-out time) is 12:00 PM local time.
3. Cancellation of the reservation without payment – one day before the declared date. In case of advance payment, free cancellation of the reservation 24 hours before arrival. In case of cancellation later than the specified period, or in case of no-show, 100% will be charged from the first night of stay.
4. Payment for the stay is made in accordance with the current rates for the duration of the stay at the hotel, for the entire declared period.
5. There is no additional charge for children under 10 years old staying with their parents. Children aged 11-18 years old are charged at a special rate.
6. Early check-in and late check-out are charged additionally at 50% of the cost.
7. Exclusively by prior arrangement and subject to availability of places in the hotel, the Guest may extend his/her stay.
8. Changes to the agreed departure date and time must be reported to the hotel reception no later than 24 hours before the scheduled departure time.
9. In case of early departure or no-show, a refund is made provided that the guest notifies the hotel reception of their decision no later than 48 hours in advance.
10. The territory of the hotel complex is under 24-hour security.
11. For your own safety, we recommend not inviting unfamiliar people to your cottage.
12. Your guests who are not staying at the hotel are required to register and pay for their stay or leave the SunRay Complex after 10:00 PM.
13. Please treat the property of the complex with care. In case of intentional/unintentional damage/loss of the property of the complex, payment will be charged according to the approved price list.

SPA complex etiquette

We strive to make everyone comfortable at the SunRay SPA complex, so we ask all guests to familiarize themselves with our SPA etiquette:

• We offer you a bathrobe, slippers, towels, mini cosmetics, as well as disposable underwear for body care procedures. We recommend that hotel guests leave valuables in the room safe.
• The sound of your mobile phone and loud conversations can negatively affect your overall mood and your rest. We ask you to turn off your mobile phone before the procedures.
• Feel comfortable when you undress before body care procedures. The SPA specialist will cover you and leave only the necessary part of the body exposed. You only need to undress completely, down to your bikini, during peelings and wraps.
• A bathing suit is required to use the swimming pool, jacuzzi and sauna. If you do not have one, you can purchase one from the SPA administrator.
• We advise men to shave two hours before facial treatments, and women to wax the day before SPA treatments.
• We recommend taking a shower before water treatments and body care procedures.
• We want you to be free from distractions while you are here. Strong-smelling perfumes can prevent you from fully enjoying your vacation.
• Talking during SPA treatments also prevents you from fully relaxing. We sincerely recommend that you enjoy the silence that allows you to hear yourself.
• During the procedure, you can have a conversation with your SPA specialist or enjoy the silence – it is completely your choice.
• Don't hesitate to ask about the products used during the procedure, their composition, manufacturer, and expected effect. Remember that your specialist is just as interested in getting the most out of the procedure as you are, and in making sure you enjoy and relax.
• We care about your health: we do not have designated smoking areas.
• Please refrain from drinking alcohol before and during the procedures.
• To prolong the effect of the procedures, you can purchase home care products from the SPA administrator.
• All cash payments are made after the end of the visit and only to the administrator.

1. The Rules for visiting Sport Club SunRay (hereinafter referred to as SC SunRay, the Club) are an integral Appendix to the Public Agreement on the Provision of Services and are mandatory for all Clients of the Club (hereinafter referred to as the Rules).
2. Club opening hours:
   From 9:00 to 20:30.
3. The Contractor reserves the right to make changes to the work schedule, group training schedule, conditions of attendance, cost of services and undertakes to inform the Client in advance by posting relevant information on the official SC SunRay website (https://sunray.ua) or on social networks.
4. Services are provided to the Client on any day of the calendar year during the validity period of the Club Card, taking into account the Club's work schedule, with the exception of holidays established by the legislation of Ukraine, as well as sanitary days/hours determined by the Contractor.
5. Regarding specific dates of suspension of SC SunRay's work (including in connection with holidays and sanitary days), the Club Administration informs the Client in advance by publishing information on the Club's website and/or on social networks.
6. The reason for visiting SC SunRay is the Club Card, which is provided to the Client after payment for services. The Club Card is the only reason for the Client's admission to the Club.
7. The club card is personal, its transfer and/or use by other persons is not allowed.
8. Payment for services can be made in the following ways:
   • Non-cash payment based on the invoice;
   • By bank card through the terminal;
   • In cash at the reception in the national currency (hryvnia) through a cash register.
9. Payment for services is allowed only after confirmation of the Client's identity, which is carried out by the Client presenting an identification document.
10. After paying for the services and receiving the Club Card, the Client activates the card at the time of the first visit to the Club.
11. Before visiting the Club, the Client is required to undergo an identification procedure, which includes taking a photo and filling out personal data.
12. The Client's refusal to complete the identification procedure deprives the Client of the opportunity to visit the Club.
13. The Club Card received by the Client becomes his property. The cost of producing the Club Card is included in the cost of the Services.
14. When a Client visits the Club, the SC SunRay Administration issues him a key bracelet for a locker in the locker room in exchange for a Club Card.
15. After completing the use of the Club's services, the Client must leave the locker in the locker room exclusively in an open (not locked) state and return the club bracelet-key to the locker to the SC SunRay Administration, after which the Club Card will be returned to the Client.
16. In the event of failure to return the locker key bracelet, the SC SunRay Administration reserves the right to open closed lockers at the end of the Club's working day to check the locker for weapons, flammable, pyrotechnic, flammable, poisonous, toxic substances and substances that have a pungent (strong) odor, sharp and cutting objects.
17. In the event of the detection of suspicious items and/or items falling under the list specified in clause 16 of these Rules, such items shall be removed from the locker, after which the locker shall be closed, and the Client's other belongings shall remain in the locker.
18. In the event that the above-mentioned items are not in the locker, the locker will be closed, along with the items left by the Client in the locker.
19. In the event of the need to use a locker (due to the simultaneous arrival of a large number of SC SunRay Clients and for other valid reasons), the key bracelet for which has not been returned by the Client in accordance with clause 15 of these Rules, the aforementioned locker may be opened by the SC SunRay Administration, and the items left in the locker may be confiscated. Until the confiscated items are handed over to their owner, the confiscated items are at the SC SunRay reception.
20. The Contractor bears no responsibility for the Client's belongings left in the locker and/or removed from the locker.
21. The Contractor recommends not leaving valuables and/or money in lockers and/or unattended.
22. The Contractor is not responsible for the Client's forgotten, lost, stolen or unattended belongings.
23. The services that the Client is entitled to receive are determined by the type of Club Card chosen by the Client. Information on the types and conditions of use of Club Cards is posted on the Club website.
24. For owners of Club cards with an unlimited subscription lasting 3 months or more, a subscription suspension service is provided, which allows you to extend its validity for a period when the Client is unable to visit the Club, but within the terms and conditions established by the Club Administration, namely:
    • For 7 days for Club card holders with a 3-month subscription;
    • For 14 days for Club card holders with a 6-month subscription.
    • For 30 days for Club card holders with a 12-month subscription.
25. The Club Administration must be informed in advance of the need to suspend the subscription.
26. The cost of Services for the above-listed Club Cards and the cost of additional Services is determined in accordance with the current price list.
27. The cost of additional services is not included in the cost of the Club Card. Additional services are provided on the territory of the Club for a separate fee in accordance with the current price list. Additional services are provided according to a separate work schedule, which may differ from the general work schedule of the Club.
28. Additional services (personal and group training, massage, etc.) are available by prior appointment with the SC SunRay Administrator. Payment for additional services is made immediately after they are provided.
29. Persons at least 18 years of age can visit the Club independently.
30. Persons aged 16 to 18 may visit the Club independently only with the written consent of one of the parents/legal representatives or in the presence of the parents/legal representatives.
31. Persons under the age of 16 may visit the Club only if accompanied by at least one parent/legal guardian. Parents/legal guardians are personally responsible for their children and their actions on the Club premises.
32. Persons under the age of 18 who are on the Club premises must comply with these Rules.
33. Parents/legal guardians expressly agree that their child's participation in all training, group classes, and other activities will be at their own risk.
34. Loss, damage, or failure to return Club property (sports equipment and other rental or leased items) by a child obliges the Contractor to compensate one of the child's parents/legal representative for the full cost of such property in accordance with the current price list or relevant act.
35. Children of the opposite sex over the age of 6 are prohibited from being in the women's/men's locker rooms.
36. The Client fully assumes responsibility for his life and health and the life and health of his minor/young children who visit the Club with him. The Contractor is not liable for damage associated with any deterioration in the health of the Client and/or his minor/young children, and injuries resulting from any activities at the Club.
37. SC SunRay administration recommends:
    • Before starting training, undergo a medical examination and safety briefing from an SC SunRay coach.
    • attend training sessions according to your level of physical fitness and health status.
    • leave the SC SunRay territory during an air alarm, otherwise, the Client agrees to train during an air alarm and is personally responsible for possible consequences.
    • remove items that pose a danger during gym classes (watches, dangling earrings, etc.), remove foreign objects from pockets;
38. The SC SunRay client is obliged to:
    • to treat other club Clients with respect and not to interfere with their training;
    • follow safety rules and operating rules for simulators;
    • use equipment and sports equipment exclusively for their intended purpose;
    • refrain from visiting the Club if chronic diseases are exacerbated, as well as if acute infectious and skin diseases occur;
    • stop training and contact SC Sun Ray staff if you feel unwell during training;
    • carry out training in sportswear and closed, removable sports shoes. During training, the upper part of the body must be covered;
    • to maintain cleanliness in the Club's territory and the rules of general/personal hygiene;
    • make sure that long and loose clothing items, laces, and towels do not get caught on moving parts of the exercise equipment;
    • After completing the training, collect the equipment used and return it to the designated places.
    • If you discover any malfunctions or mechanical damage to the exercise equipment and devices, you should immediately report them to the Club Administration without trying to fix the problem yourself.
    • leave the Club territory no later than the Club's established work schedule.
    • Leave the Club premises intended for classes 15 (fifteen) minutes before the end of the Club's work.
39. SC SunRay Client is prohibited from:
    • to smoke, consume alcoholic beverages, drugs, or be intoxicated on the Club's premises;
    • visit SC SunRay with animals;
    • bring weapons, flammable, pyrotechnic, flammable, poisonous, toxic substances and substances that have a pungent (strong) odor, sharp and cutting objects to the club's territory;
    • use perfumes, ointments and other cosmetic products with a strong odor, as well as products that spoil or contaminate the equipment, premises and interior of the Club (honey, mud masks, oils, etc.);
    • leave personal belongings, clothing and other valuables unattended on the Club premises;
    • conduct commercial and advertising activities on the territory of the Club without the permission of the SC SunRay Administration, regardless of whether this is related to generating income or not;
    • conduct video and photo shooting on the club's territory without personal agreement with the SC SunRay Administration;
    • be at training grounds with closed hand luggage (bags, packages, backpacks, etc.);
    • consume food and drinks brought in glass containers in the Club premises;
    • to be in areas designated for staff without the invitation and knowledge of the staff;
    • remove sports equipment and supplies from the halls where such equipment is located;
    • turn on and demonstrate audio, video and other works using/applying any equipment in the Club premises if this disturbs other Clients;
    • rude behavior towards staff and other Club Clients;
    • conduct personal training with third-party trainers;
    • throw (abruptly release without returning to the original position) sports equipment (bars (bar, discs for it), dumbbells, exercise machine handles, pull-up handles, etc.), including on the floor;
    • perform exercises or take actions that may cause damage/spoilage to the Club's interior (including mirrors, floors, walls, ceilings, lighting elements, ventilation, etc.) or in close proximity to interior items.
40. In the event that the Client commits actions on the territory of the Club that have signs of a socially dangerous, criminal act, the signs of which are provided for by the Special Part of the Code of Ukraine on Administrative Offenses, the Criminal Code of Ukraine, in particular, but not exclusively, petty theft of other people's property, theft, robbery, such circumstances are grounds for initiating the termination of the provision of Services by the Contractor.
41. In the event of loss or damage to SC SunRay property, the Client bears financial responsibility and undertakes to compensate for the damages caused.
42. The use of exercise machines may be temporarily restricted by the Club Administration for preventive maintenance and other work.
43. The Contractor is not responsible for technical inconveniences associated with the conduct of preventive, emergency and seasonal work by municipal services.
44. The Contractor is not liable for damage caused to the Client's health by unlawful actions of third parties.
45. Clients attending group and/or personal classes are governed by the general rules of attendance at SC SunRay.
46. In the event of a Client's violation of the rules for visiting SC SunRay, the Contractor reserves the right to cancel the Club Card and terminate the provision of services.

1. The rules for visiting the Pool Club SunRay swimming pool (hereinafter referred to as the pool) are mandatory for all Clients (visitors) of the pool (hereinafter referred to as the Rules).
2. These rules are designed to regulate the operation of the pool, establish the procedure for visiting and the safe stay of Clients in the pool area while receiving Services.
3. Working hours:
   • Pool: every day from 09:00 to 19:00, namely:
     • for holders of a Club Card, Hotel Guest Card or disposable bracelet, the pool is open every day (Mon-Sun) from 10:00 to 19:00;
     • for swimming pass holders, the pool is open Mon-Fri from 9:00 a.m. to 12:00 p.m.;
   • Restaurant:
     • every day (Mon-Sun) from 10:00 to 20:30.
4. The Contractor reserves the right to make changes to the pool's operating hours, group class schedule, visiting conditions, cost of services and undertakes to inform the Client in advance by posting relevant information on the official website https://sunray.ua (hereinafter referred to as the website) or on social networks.
5. Services are provided to the Client on any day of the calendar year, taking into account the pool's operating schedule, with the exception of holidays established by the legislation of Ukraine, as well as sanitary days/hours determined by the Contractor.
6. Regarding specific dates of pool closure (including holidays and sanitary days), the Contractor informs the Client in advance by publishing information on the official website and/or on social networks.
7. The basis for visiting the pool is the Club Card or Hotel Guest Card or a disposable bracelet, which are the only basis for the Client's admission to the pool.
8. The Club Card, Hotel Guest Card and disposable bracelet are personal and may not be transferred and/or used by other persons.
9. Payment for services can be made in the following ways:
   • Non-cash payment based on the invoice;
   • By bank card through the terminal;
   • In cash at the reception in the national currency (hryvnia) through a cash register;
   • Through the LiqPay payment service;
10. When a Client visits the pool, the Pool Administration, at the Client's request, issues him a locker key bracelet in exchange for a Club Card or a hotel guest card. The cost of the bracelet is included in the cost of the visit.
11. After completing the use of the pool services, the Client must leave the locker in an open (not locked) state and return the locker key bracelet to the Pool Administration, after which the Card will be returned to the Client.
12. In the event of failure to return the locker key bracelet, the pool administration reserves the right to open closed lockers at the end of the pool's working day to check the locker for dangerous items, including, but not limited to: weapons, flammable, pyrotechnic, flammable, poisonous, toxic substances and substances that have a pungent (strong) odor, sharp and cutting objects.
13. In the event of the detection of suspicious items and/or items falling under the list specified in clause 12 of these Rules, such items shall be removed from the locker, after which the locker shall be closed, and the Client's other belongings shall remain in the locker.
14. In the event that the above-mentioned items are not in the locker, the locker will be closed, along with the items left by the Client in the locker.
15. In the event of the need to use a locker (due to the simultaneous arrival of a large number of Clients and for other valid reasons), the key bracelet for which has not been returned by the Client in accordance with clause 17 of these Rules, the aforementioned locker may be opened by the Pool Administration, and the items left in the locker may be confiscated. Until the confiscated items are handed over to their owner, the confiscated items are at the reception.
16. The Contractor bears no responsibility for the Client's belongings left in the locker and/or removed from the locker.
17. The Contractor is not responsible for the Client's forgotten, lost, stolen or unattended belongings.
18. The list of services that the Client is entitled to receive is posted on the official website.
19. The cost of the Services for visiting the pool and the cost of additional Services is determined in accordance with the current price list posted on the official website and at the reception desk.
20. The cost of additional services is not included in the price of visiting the pool. Additional services are provided on the territory of the pool for a separate fee in accordance with the current price list. Additional services are provided according to a separate schedule, which may differ from the general pool schedule.
21. Additional services (personal and group training, etc.) are available by prior appointment with the Pool Administrator. Payment for additional services is made immediately after they are provided.
22. Reservations for pool access services (hereinafter referred to as reservations) are made by telephone, via the Internet (using the booking module) or at the hotel reception desk.
23. The reservation is considered valid if 100% of the cost of services is pre-paid via the LiqPay payment service.
24. Cancellation (cancellation) of the reservation is carried out by the Client by telephone.
25. The client has the right to postpone the reservation to a later date (no later than 10 calendar days) subject to availability.
26. Reservations can be rescheduled to dates with rates similar to those in effect on the day the Client made the reservation.
27. In the event of cancellation of the reservation, the funds paid for the reservation are returned to the Client, taking into account the provisions of paragraphs 28-33 of these Rules.
28. To request a refund, the Client must contact the Contractor with a written refund application, specifying the details for the refund and their details (full name, RNOKPP, etc.). The application is accompanied by a document confirming the Client's payment of the booking funds.
29. The refund of funds to the Client is carried out by the Contractor within 3 (three) banking days from the moment the Contractor receives a written application from the Client. The funds are returned to the Client after deducting the costs incurred by the Contractor upon receipt/refund of funds (bank/payment service commission, etc.).
30. In the event of cancellation of a reservation three or more days before the date on which the reservation was made, penalties to the Client by the Contractor shall not be applied.
31. In the event of cancellation of the reservation from one to three days before the date on which the reservation was made, the Contractor shall charge the Client a penalty in the amount of 50% (fifty) percent of the cost of the paid services.
32. In the event of cancellation of the reservation less than 24 (twenty-four) hours before the date on which the reservation was made, the Contractor shall charge the Client a penalty in the amount of 100% (one hundred) percent of the cost of the paid services.
33. Penalties provided for in clauses 31-32 of these Rules are withheld by the Customer in the corresponding amount from the funds paid by the Client.
34. Persons at least 18 years of age can visit the pool independently.
35. Persons under the age of 18 may visit the pool only when accompanied by at least one parent/legal representative (except for group/individual training sessions in accordance with clauses 24 and 25 of these Rules). Parents/legal representatives are personally responsible for their children and their actions in the pool area.
36. Persons aged 14 and over are allowed to attend group/individual training sessions.
37. Persons under the age of 14 are allowed to attend group/individual training sessions only with the written consent of a parent/legal representative.
38. A separate sun lounger is not provided for persons under the age of 14.
39. Persons under the age of 18 who are in the pool area must comply with these Rules.
40. Parents/legal guardians expressly agree that their child's participation in all training, group classes, and other activities will be at their own risk.
41. In the event of loss, damage, or failure to return pool property by a child, the Contractor shall oblige one of the child's parents/legal representative to compensate for the cost of such property in full in accordance with the current price list or relevant act.
42. The Client fully assumes responsibility for his life and health and the life and health of his minor/young children who visit the pool with him. The Contractor is not liable for damage associated with any deterioration in the health of the Client and/or his minor/young children, and injuries resulting from visiting/taking classes in the pool.
43. The pool administration recommends:
    • Before starting training, undergo a medical examination and safety briefing.
    • visit the pool/workout according to your level of physical fitness and health.
    • leave the pool area during an air alarm, otherwise, the Client agrees to train during an air alarm and is personally responsible for possible consequences.
    • remove items that may pose a danger during classes/visiting the pool;
    • do not chew gum while swimming;
    • do not swim in the pool after eating;
    • do not dive or perform any exercises involving breath holding (except for sports training groups under the guidance of trainers);
44. The pool client is obliged to:
    • Treat other pool visitors with respect and do not interfere with their training;
    • follow safety rules;
    • use the pool equipment exclusively for its intended purpose;
    • refrain from visiting the pool if chronic diseases are exacerbated, acute infectious and skin diseases occur, as well as if there are open wounds;
    • stop swimming (being in the pool) and contact the pool staff if you feel unwell;
    • be in the pool area wearing swimsuits, bathrobes and special shoes.
    • maintain cleanliness in the pool area and follow general/personal hygiene rules;
    • leave the pool area no later than the established pool operating hours;
    • leave the pool area 15 (fifteen) minutes before the pool closes.
45. A pool client is prohibited from:
    • leave children unattended;
    • smoking in the pool area;
    • be in the pool area with dogs, except for the restaurant area, where you can be with decorative breeds of dogs on a leash.
    • be in a state of alcoholic, narcotic or toxic intoxication in the pool area;
    • bring weapons, flammable, pyrotechnic, flammable, poisonous, toxic substances and substances that have a pungent (strong) odor, sharp and cutting objects to the pool area;
    • bring and consume any food brought with you (including, but not limited to, fruits, berries, etc.) and any drinks (alcoholic and non-alcoholic) in the pool area;
    • use and/or place and/or be on the territory of the balloon pool;
    • create and/or place photo zones on the territory of the pool;
    • move and/or slide and/or move sun loungers in any other way;
    • swim in the pool using swimming equipment (accessories) (including, but not limited to, inflatable rings, mattresses, etc.), except for children swimming in the children's area of the pool using children's inflatable rings and/or armbands.
    • use water guns and/or radio-controlled toys in the pool and/or on the pool grounds.
    • use glassware;
    • use perfumes, ointments and other cosmetic products with a strong odor, as well as products (honey, mud masks, oils, etc.) that spoil or contaminate the pool equipment and interior;
    • leave personal belongings, clothing and other valuables unattended in the pool area;
    • to conduct commercial and advertising activities on the territory of the pool without the permission of the Pool Administration, regardless of whether this is related to generating income or not;
    • conduct video and photo shooting in the pool area without personal agreement with the Pool Administration;
    • to be in areas designated for staff without the invitation and knowledge of the staff;
    • take pool equipment outside the pool area;
    • turn on and display audio, video and other works using/applying any equipment in the pool premises if this disturbs other Clients;
    • rude behavior towards staff and other pool customers;
    • conduct personal training with third-party trainers;
    • create situations/perform actions that pose (may pose) a danger to the life/health of other Clients and/or pool staff.
46. In the event that the Client commits actions in the territory of the pool that have signs of a socially dangerous, criminal act, the signs of which are provided for by the Special Part of the Code of Ukraine on Administrative Offenses, the Criminal Code of Ukraine, in particular, but not exclusively, petty theft of other people's property, theft, robbery, such circumstances are grounds for initiating the termination of the provision of Services by the Contractor.
47. In the event of loss or damage to pool property, the Client is financially liable and undertakes to compensate for the damages caused.
48. The Contractor is not responsible for technical inconveniences associated with the conduct of preventive, emergency and seasonal work by municipal services.
49. The Contractor is not liable for damage caused to the Client's health by unlawful actions of third parties.
50. Clients attending group and/or personal lessons are governed by the general rules for visiting the pool.
51. In the event that the Client violates the rules for visiting the pool, the Contractor reserves the right to terminate the provision of services.

1. The rules of the Sport Club SunRay children's room (hereinafter referred to as the children's room) are mandatory for all Clients (hereinafter referred to as the Rules).
2. These rules are designed to regulate the operation of the nursery, establish the order of visits and the safe stay of children in the nursery.
3. Children's room opening hours:
   • Mon-Fri from 10:00 to 18:30;
   • Sat-Sun from 10:00 to 15:00, from 16:00 animation on the playground;
4. The children's room can be visited by children aged 4 to 10 years.
5. No more than 5 children can be admitted to the children's room at a time.
6. The possible time a child can stay in the nursery is no more than 2 hours.
7. There is an administrator in the children's room.
8. The child is allowed to stay in the nursery after the Client who brings the child to the nursery provides his/her contact details. After the time of stay in the nursery has expired, the child can only be picked up by the Client who brought the child to the nursery. If the child is picked up by another person, the Client is obliged to notify the Administration in advance.
9. Any capable person accompanying the child (one of the parents/legal representative/close relative/other accompanying person) can bring/pick up the child to/from the nursery.
10. Children's stay in the nursery is free of charge, except for additional services, which are provided for a separate fee in accordance with the current price list.
11. Additional services are provided under a separate schedule, which may differ from the general schedule of the children's room.
12. Additional services can be obtained by prior appointment with the Administrator. Payment for additional services is made before they are provided.
13. Payment for services can be made in the following ways:
    • Non-cash payment based on the invoice;
    • By bank card through the terminal;
    • In cash at the reception in the national currency (hryvnia) through a cash register.
14. The Contractor reserves the right to make changes to the children's room's operating hours, visiting conditions, and the list and cost of additional services.
15. The client assumes full responsibility for the life and health of their children visiting the nursery. The contractor is not responsible for any damage caused by any deterioration in the health of children and injuries resulting from visiting the nursery and/or receiving additional services.
16. In case of exacerbation of chronic diseases, the presence of acute infectious and skin diseases in the child, the Client is obliged to refrain from bringing the child to the nursery;
17. It is prohibited to bring weapons, flammable, pyrotechnic, flammable, poisonous, toxic substances and substances that have a pungent (strong) odor, sharp and cutting objects to the children's room;
18. It is forbidden to leave personal belongings, clothing and other valuables unattended in the children's room;
19. The contractor is not responsible for forgotten, lost, stolen or unattended items in the nursery.
20. The child is prohibited from leaving the children's room while they are there;
21. Loss, damage, or failure to return the child's room property obliges the Client to compensate the Contractor for the full cost of such property in accordance with the current price list or relevant act.
22. The Contractor is not liable for damage caused to the child's health by the unlawful actions of third parties.
23. In the event of aggression or other actions by the child that pose (may pose) a danger to the life/health of other children, the Contractor reserves the right to call the Client to terminate the child's stay in the nursery early.

1. General provisions
   1. The rules for visiting the SC SunRay padel tennis courts (hereinafter referred to as the courts) are mandatory for all Clients (visitors) of the courts (hereinafter referred to as the Rules).
   2. These rules are designed to regulate the operation of the courts, establish the procedure for visiting and ensuring the safe stay of Clients on the court grounds while receiving Services.
2. Working hours and operating mode
   1. Working hours:
   2. Every day from 09:00 to 20:00.
   3. The Contractor reserves the right to make changes to the court operating schedule, conditions of visit, cost of services and undertakes to inform the Client in advance by posting relevant information on the official website https://sunray.ua (hereinafter referred to as the website) or on social networks.
   4. Services are provided to the Client on any day of the calendar year, taking into account the court operating schedule, with the exception of holidays established by the legislation of Ukraine, as well as sanitary days/hours determined by the Contractor.
   5. Regarding specific dates of court closures, including holidays and sanitary days, the Contractor informs the Client in advance by publishing information on the official website and/or on social networks.
3. Procedure for providing services and payment
   1. The client receives the right to visit the courts by renting them by the hour.
   2. Payment for hourly court rental services can be made in the following ways:
      
      Non-cash payment based on the invoice;
      
      By bank card through the terminal;
      
      In cash at the reception in the national currency (hryvnia) through a cash register;
      
      Through the LiqPay payment service.
   3. When the Client visits the courts, the SC Sun Ray/Pool Club SunRay Administration (hereinafter referred to as the Administration) issues the Client a locker key bracelet upon request. The cost of the bracelet is included in the cost of the visit.
   4. After completing the services, the Client must leave the locker in an open (not locked) state and return the locker key bracelet to the Administration.
   5. In the event of failure to return the locker key bracelet, the Administration reserves the right to open closed lockers at the end of the working day to check the locker for dangerous items, including, but not limited to: weapons, flammable, pyrotechnic, flammable, poisonous, toxic substances and substances that have a pungent (strong) odor, sharp and cutting objects.
   6. In the event of the detection of suspicious items and/or items falling under the list specified in clause 3.5. of these Rules, such items shall be removed from the locker, after which the locker shall be closed, and the Client's other belongings shall remain in the locker.
   7. In the event that the above-mentioned items are not in the locker, the locker will be closed, along with the items left by the Client in the locker.
   8. In the event of the need to use a locker due to the simultaneous arrival of a large number of Clients and for other valid reasons, the key bracelet for which has not been returned by the Client in accordance with clause 3.4. of these Rules, the aforementioned locker may be opened by the Administration, and the items left in the locker may be confiscated. Until the confiscated items are handed over to their owner, the confiscated items are at the reception.
   9. The Contractor bears no responsibility for the Client's belongings left in the locker and/or removed from the locker.
   10. The Contractor is not responsible for the Client's forgotten, lost, stolen or unattended belongings.
   11. The list of services that the Client is entitled to receive is posted on the official website.
   12. The cost of court rental services and the cost of additional services is determined in accordance with the current price list posted on the official website and at the reception desk.
   13. The cost of additional services is not included in the court rental price. Additional services are provided for a separate fee in accordance with the current price list.
   14. Payment for additional services is made immediately after ordering them.
   15. Additional services include, but are not limited to: rental of courts for photo shoots, rental of paddle tennis rackets, other services according to the information posted on the website.
   16. Tennis balls are not available for rent and can be purchased by the Client from the Contractor and/or the Client can visit the courts with their own tennis balls.
4. Booking, cancellation and refund
   1. Reservations for court rental services (hereinafter referred to as reservations) can be made at the reception desk of SC Sun Ray, by phone or via the website https://sunray.ua (online booking module).
   2. The reservation is considered valid if the prepayment of the cost of services is made.
   3. Cancellation (cancellation) of the reservation is carried out by the Client by telephone.
   4. The Client has the right to postpone the reservation to a later date and time (no later than 10 calendar days) provided that there are no valid reservations of other Clients for the desired date and time.
   5. The reservation can be rescheduled to dates with rates similar to those in effect on the date and time the Client made the reservation.
   6. In case of cancellation of the reservation, the funds paid for the reservation are returned to the Client, taking into account the provisions of paragraphs 4.7.- 4.12. of these Rules.
   7. To request a refund, the Client must contact the Contractor with a written refund application, specifying the details for the refund and their details (full name, RNOKPP, etc.). The application is accompanied by a document confirming the Client's payment of the booking funds.
   8. The refund of funds to the Client is carried out by the Contractor within 3 (three) banking days from the moment the Contractor receives a written application from the Client. The funds are returned to the Client after deducting the costs incurred by the Contractor upon receipt/refund of funds (bank/payment service commission, etc.).
   9. In the event of cancellation of a reservation three or more days before the date on which the reservation was made, penalties to the Client by the Contractor shall not be applied.
   10. In the event of cancellation of the reservation from one to three days before the date on which the reservation was made, the Contractor shall charge the Client a penalty in the amount of 50% (fifty) percent of the cost of the paid services.
   11. In the event of cancellation of the reservation less than 24 (twenty-four) hours before the date on which the reservation was made, the Contractor shall charge the Client a penalty in the amount of 100% (one hundred) percent of the cost of the paid services.
   12. Penalties provided for in clauses 4.10-4.11. of these Rules are withheld by the Customer in the corresponding amount from the funds paid by the Client.
   13. In case of late arrival of the Client, the Administration may postpone the court rental time, if this time does not overlap with the time of other active reservations. Otherwise, the time of delay is taken into account in the total time of court rental.
5. Age restrictions
   1. Persons at least 18 years of age can visit padel tennis courts independently.
   2. Persons aged 16 to 18 may visit the courts on their own only with the written consent of one of their parents/legal representatives or in the presence of their parents/legal representatives.
   3. Persons under the age of 16 may visit the courts only if accompanied by at least one parent/legal guardian. Parents/legal guardians are personally responsible for their children and their actions on the courts.
   4. Persons under the age of 18 who visit the courts must comply with these Rules.
   5. Parents/legal guardians expressly agree that their child's visit to the courts will be at their own risk.
   6. In the event of loss, damage, or failure to return the Contractor's property by a child, one of the child's parents/legal representative is obliged to compensate for the cost of such property in full in accordance with the current price list or relevant act.
6. Safety and health responsibility
   1. The Client fully assumes responsibility for his life and health and the life and health of his minor/young children who visit the courts with him. The Contractor is not liable for damage associated with any deterioration in the health of the Client and/or his minor/young children, and injuries resulting from visiting the courts.
   2. No more than 4 (four) people can be on one court at a time.
   3. The presence of visitors (fans) on the courts is prohibited.
   4. In the case of renting courts for a photo shoot, the total number of people who can be on one court at the same time is agreed with the Administration.
   5. During a photo session, persons present on the court must wear shoes that do not damage the court surface.
   6. The administration recommends:
      
      visit the courts according to the level of physical fitness and health;
      
      to leave the court area during an air raid, otherwise, the Client agrees to visit the courts during an air raid and is personally responsible for the possible consequences;
      
      remove items that may pose a danger when visiting the courts.
7. Clients' Responsibilities
   
   The client is obliged to:
   
   treat other Clients with respect, do not interfere with their game/training;
   
   follow safety rules;
   
   to comply with the legal requirements of the Administration;
   
   use the rented equipment exclusively for its intended purpose;
   
   visit the courts in sportswear and closed, removable sports shoes. During training/games, the upper part of the body must be covered;
   
   maintain cleanliness on the court grounds;
   
   leave the court area no later than the established work schedule;
   
   after visiting the courts (training), return the rented sports equipment;
   
   stop training and contact the Administration if you feel unwell while visiting the courts;
   
   leave the court area 15 (fifteen) minutes before the end of the work.
8. Prohibitions
   
   The client is prohibited from:
   
   leave children unattended;
   
   to visit the courts in bathing suits;
   
   smoking on the court grounds;
   
   be on the court territory with animals;
   
   be in a state of alcoholic, narcotic or toxic intoxication on the court grounds;
   
   bring weapons, flammable, pyrotechnic, flammable, poisonous, toxic substances and substances that have a pungent (strong) odor, sharp and cutting objects to the club's territory;
   
   consume food and drinks brought in glass containers on the court grounds;
   
   be on the court territory with closed hand luggage (bags, packages, backpacks, etc.);
   
   leave personal belongings, clothing and other valuables unattended on the court grounds;
   
   to conduct commercial and advertising activities on the territory of the courts without the permission of the Administration, regardless of whether this is related to generating income or not;
   
   to conduct video and photo shooting on the courts without personal agreement with the Administration;
   
   to be in areas designated for staff without the invitation and knowledge of the staff;
   
   take rented equipment outside the court area;
   
   turn on and demonstrate audio, video and other works using any equipment on the court grounds if this disturbs other Clients;
   
   rude behavior towards staff and Customers;
   
   create situations/perform actions that pose or may pose a danger to the life/health of other Clients and/or staff;
   
   perform exercises or take actions that may cause damage/spoilage to the courts, including the surface, nets, fencing, lighting elements, etc.
9. Responsibility
   1. In the event that the Client commits actions on the territory of the courts that have signs of a socially dangerous, criminal act, the signs of which are provided for by the Special Part of the Code of Ukraine on Administrative Offenses, the Criminal Code of Ukraine, in particular, but not exclusively, petty theft of other people's property, theft, robbery, such circumstances are grounds for initiating the termination of the provision of Services by the Contractor.
   2. In the event of loss or damage to the Contractor's property, the Client bears financial responsibility and undertakes to compensate for the damages caused.
   3. The Contractor is not responsible for technical inconveniences associated with the conduct of preventive, emergency and seasonal work by municipal services.
   4. The Contractor is not liable for damage caused to the Client's health by unlawful actions of third parties.
   5. In the event of the Client's violation of the rules for visiting the courts, the Contractor reserves the right to terminate the provision of services.
   6. The administration has the right to refuse to provide services or terminate them in case of violation of the Rules.